Privacy Policy

Last Updated: 27 January 2026

Introduction

Eight Creative (ABN 65 485 782 675) (“Eight Creative”, “we”, “our”, or “us”) is committed to protecting your privacy and managing personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and manage your personal information. By providing your personal information to us, you consent to the collection, use, storage, and disclosure of that information in accordance with this Privacy Policy.

About Eight Creative

Eight Creative is a Melbourne-based creative agency specialising in social media management, content creation, branding, advertising, and digital marketing services for businesses, brands, and organisations across both private and government-funded sectors.

Our services may include:

• Social Media Management

• Creative Direction

• Content Creation

• Videography & Photography

• Graphic Design

• Paid Advertising

• Website Design & Development

• Search Engine Optimisation (SEO)

• Email Marketing

• Workflow Automation

• AI Integrations, APIs & Webhooks

What Personal Information We Collect

The personal information we collect depends on the nature of your interaction with us and the services you request.

We may collect:

• your name;

• email address;

• phone number;

• postal address;

• business or company details;

• professional information;

• billing and payment information;

• social media account information;

• website login or platform access details where required for services;

• photographs, videos, or audio recordings;

• information relating to enquiries or communications with us; and

• any other information you voluntarily provide to us.

Clients and Prospective Clients

When you enquire about our services or become a client of Eight Creative, we may collect information necessary to:

• communicate with you;

• provide services;

• prepare proposals or contracts;

• manage projects;

• process invoices and payments; and

• maintain our ongoing business relationship.

Other Individuals

We may also collect personal information from:

• contractors and freelancers;

• suppliers and service providers;

• event participants;

• individuals appearing in content we produce; and

• members of the public who interact with our business.

If you participate in an event, campaign, photoshoot, or production managed by Eight Creative, we may collect images, video footage, or audio recordings that identify you.

In limited circumstances, we may collect sensitive information where reasonably necessary and with your consent, or where otherwise permitted by law.

Website Visitors & Cookies

You may visit our website without identifying yourself.

If you submit an enquiry or otherwise provide personal information through our website, that information will be handled in accordance with this Privacy Policy.

Our website may use:

• cookies;

• Facebook Pixel;

• Google Analytics; and

• Similar tracking technologies.

These technologies help us:

• analyse website traffic;

• improve user experience;

• deliver advertising;

• understand marketing performance; and

• customise website content.
  

Information collected may include:

• IP address;

• browser type;

• device type;

• operating system;

• pages visited; and

• referring websites.

You can modify your browser settings to refuse cookies, however some parts of our website may not function correctly.

How We Collect Personal Information

We may collect personal information:

• directly from you;

• through our website or social media platforms;

• during meetings, calls, or correspondence;

• when you engage our services;

• through third-party platforms connected to our services; or

• from third parties where you have consented.

Why We Collect and Use Personal Information

We collect and use personal information for purposes including:

• providing our services;

• responding to enquiries;

• managing projects and campaigns;

• processing invoices and payments;

• administering events or competitions;

• communicating with clients;

• improving our services;

• conducting research and analytics;

• recruitment and contractor management;

• complying with legal obligations; and

• marketing our services.

We may also use your information to send updates, promotions, or marketing communications where permitted by law.

You may opt out of marketing communications at any time.

Disclosure of Personal Information

We may disclose your personal information to:

• employees and contractors;

• videographers, photographers, designers, editors, and creative partners;

• IT service providers;

• software and cloud storage providers;

• advertising and analytics platforms;

• professional advisers;

• payment processors; and

• government or regulatory authorities where required by law.

We take reasonable steps to ensure third parties handling personal information on our behalf manage it appropriately and securely.

Overseas Disclosure

Some of our third-party service providers or collaborators may be located overseas, including in:

• New Zealand;

• the United Kingdom;

• the United States; and

• the Philippines.

Where personal information is disclosed overseas, we take reasonable steps to ensure recipients comply with applicable privacy obligations.

Storage and Security of Personal Information

We store personal information electronically and, in some cases, in physical records.

We take reasonable steps to protect personal information from:

• misuse;

• interference;

• loss;

• unauthorised access;

• modification; and

• disclosure.
  

Security measures may include:

• password protection;

• restricted access systems;

• secure cloud storage providers;

• firewalls and cybersecurity protections; and

• internal access controls.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Direct Marketing

We may use your personal information to provide information about:

• our services;

• promotions;

• campaigns;

• events; and

• business updates.

You can opt out of receiving marketing communications at any time by contacting us or using unsubscribe functions where available.

Access and Correction

You may request access to personal information we hold about you and request corrections where necessary.

We may refuse access or correction requests in certain circumstances permitted under Australian privacy laws.

To request access or correction, please contact us using the details below.

Privacy Complaints

If you have a complaint regarding how your personal information has been handled, please contact us.

We will:

• acknowledge your complaint within a reasonable timeframe; and

• investigate and respond as promptly as reasonably practicable.

If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Contact Us

Eight Creative
Privacy Officer

Email: sara@eightcreative.com.au

Website: eightcreative.com.au